Privacy Policy
Last Updated: July 2026
Privacy Policy
Renewal Enterprises Limited (“Renewal Enterprises”, “we”, “our” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly, securely and transparently.This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make an enquiry or use our services. We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.
Who We Are
Renewal Enterprises Limited
Lode Lane
Solihull
West Midlands
B91 2JR
Company Registration Number: 06008651
Registered Office: See Above
Email: info@renewal.enterprises
Information We Collect
Depending on how you interact with our website, we may collect the following information.
Information You Provide
When you contact us or submit an enquiry we may collect:
- Name
- Organisation (if applicable)
- Email address
- Telephone number
- Event or booking requirements
- Preferred event dates
- Any additional information you choose to provide
Information Collected Automatically
Subject to your cookie preferences, we may automatically collect information including:
- IP address (anonymised where appropriate)
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on pages
- Referral source
- Approximate geographic location (city/country)
This information helps us understand how visitors use our website and improve the services we provide.
How We Use Your Information
We use your information to:
- Respond to enquiries
- Discuss venue hire requirements
- Arrange site visits and bookings
- Deliver our services
- Communicate with you about your enquiry or booking
- Improve our website and user experience
- Analyse website performance
- Meet our legal and regulatory obligations
Where you have provided your consent, we may also use your contact details to send you information about Renewal Enterprises, our venue, events, facilities, services and other marketing communications that may be of interest to you. You may withdraw your consent or unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.
We do not sell your personal information to third parties.
Lawful Basis for Processing
Depending on the circumstances, we process personal information under one or more of the following lawful bases:
- Your consent
- Performance of a contract
- Legitimate interests
- Compliance with legal obligations
Booking Enquiries
When you submit an enquiry through our website, we use the information you provide to respond to your enquiry, discuss your booking requirements and administer any subsequent booking. Submitting an enquiry does not automatically subscribe you to marketing communications. Where marketing consent is required, we will request this separately.
Website Analytics
Our website uses Google Analytics 4 (GA4) to help us understand how visitors use our website.
Google Analytics provides anonymous statistical information including:
- Pages viewed
- Device type
- Browser
- Approximate location
- Time spent on pages
- Website interactions
This information enables us to improve our website, services and user experience.
Analytics cookies are only activated where you have provided your consent through our cookie banner. For further information about how Google processes personal data, please visit: https://policies.google.com/privacy
Google Tag Manager
Our website uses Google Tag Manager to manage website tags and scripts.
Google Tag Manager itself does not collect personal information but facilitates the deployment of services such as Google Analytics.
Cookies
Our website uses cookies to ensure the website functions correctly and to improve your browsing experience.
These include:
Essential Cookies
Essential cookies are required for the operation of the website and cannot be disabled.
These help with:
- Website security
- Core functionality
- Accessibility
- Session management
Analytics Cookies
With your consent, we use Google Analytics cookies to better understand how visitors interact with our website.
These cookies help us improve:
- Website performance
- User experience
- Navigation
- Content
- Analytics cookies do not identify you personally.
Marketing Communications
Where you have opted in to receive marketing communications, we may contact you by email with updates about:
- Venue hire
- Events
- Facilities
- Services
- News from Renewal Enterprises
You may unsubscribe at any time by following the unsubscribe link included in our emails or by contacting us at:
info@renewal.enterprises
Third-Party Services
Our website may contain links to external websites. We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies before submitting any personal information.
Data Retention
We retain enquiry information for up to 24 months following your most recent interaction with us, unless a longer retention period is required for legal, contractual or regulatory reasons. Where you have consented to receive marketing communications, we will retain your information until you withdraw your consent or unsubscribe. When personal information is no longer required, it will be securely deleted or anonymised.
Keeping Your Information Secure
Renewal Enterprises takes appropriate technical and organisational measures to safeguard personal information against:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
Although no internet transmission can ever be guaranteed to be completely secure, we continually review our security practices to help protect your information.
Your Rights
Under UK GDPR you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Restrict processing
- Object to processing
- Withdraw consent where processing relies upon consent
- Request transfer of your data where applicable
To exercise any of these rights, please contact: info@renewal.enterprises
Complaints
If you have any concerns about how we handle your personal information, we would appreciate the opportunity to resolve your concerns first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) https://ico.org.uk.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our services. Any changes will be published on this page together with the updated revision date.
Cookie Policy
What are cookies?
Cookies are small text files that are stored on your device when you visit a website. They help websites function correctly, remember your preferences and provide information about how visitors use the website.
Essential Cookies
Essential cookies are necessary for the operation of this website. These cookies enable core functionality such as:
- Security
- Accessibility
- Website functionality
- Session management
These cookies cannot be disabled through our website.
Analytics Cookies
Subject to your consent, we use Google Analytics cookies to understand how visitors use our website. Analytics cookies help us improve:
- Website performance
- User experience
- Navigation
- Content
Analytics information is collected in an aggregated form and is not used to personally identify visitors.
Managing Your Cookie Preferences
When you first visit our website you will be given the option to accept or reject non-essential cookies. You can change your preferences at any time using our cookie settings or by adjusting your browser settings.
Please note that disabling essential cookies may affect the functionality of the website.
Contact Us
If you have any questions regarding this Privacy Policy or our use of cookies, please contact:
Renewal Enterprises Limited
Email: info@renewal.enterprises